Terms and Conditions

1. Definitions

For the purposes of this document, the terms below have the following meaning:

BLUE – BLUE TECHNOLOGY SRL, the company that provides car rental and related services, through its applications, website, phone, e-mail, partners or other approved channels.

Client – the natural or legal person in whose name the booking is made and who accepts these Terms and Conditions.

Authorized driver / User – the person approved by BLUE to drive the rented vehicle, including the Client, if the Client personally drives the vehicle.

Vehicle / Car – the rented vehicle, together with all accessories, keys, documents, cables, adapters, equipment, safety items and goods handed over together with it.

Rental conditions – all documents and records governing the contractual relationship between the parties, namely: these Terms and Conditions, the confirmed booking, the handover-return form or its digital equivalent, the photographs and recordings made at handover and at return, the invoice(s) issued by BLUE, the applicable annexes and any information communicated to the Client before or during the rental.

Contract – means the distance contract concluded between Blue Technology and the Client, without their simultaneous physical presence.

Booking – the rental request confirmed by BLUE, containing at least the Client's identity, the booked vehicle or class, the rental period, the handover and return location, the applicable rate and any additional services or conditions.

Handover-return form – the physical or digital document in which the condition of the vehicle is recorded at handover and at return. In the case of self-service handover and/or return, the photographs and mandatory steps in the app take the place of the handover-return form.

List rate – the standard rate for a 24-hour period for the booked vehicle, without discounts, promotions or commercial benefits.

Deposit – the amount blocked or collected by BLUE as a security deposit, to cover the Client's obligations arising from this contract.

Limitation of liability through the deposit – the rule whereby, for certain categories of damage caused to the vehicle, the Client is liable up to the amount of the deposit, under the conditions set out in this contract.

Fuel / Energy – the petrol, diesel or electric energy relating to the rented vehicle, as applicable.

Estimate – the document issued by an authorized service center, establishing the nature of the work required and the associated cost of restoring the vehicle to the condition it was in at handover, taking into account the damage found.

Repair cost – the amount resulting from the estimate issued by an authorized service center.

Related costs – the justified costs directly generated by the incident that occurred during the rental period, including, without limitation: assessment, diagnostics, platform/flatbed transport, towing, handling, storage, standing time, immobilization, consumables and any other costs necessary for managing the event and restoring the vehicle to usable condition.

Administrative / operational fee – a fixed amount charged by BLUE for managing situations expressly provided for in this document, distinct from the repair cost and from related costs.

Improper use – any act or omission of the Client or of a person for whom the Client is responsible, which causes or may cause damage, breakdown, abnormal wear, immobilization, depreciation or additional costs related to the vehicle.

Technical fault not attributable to the Client – a fault inherent to the vehicle, arising independently of the Client's specific manner of use and which was not caused, directly or indirectly, by the act, fault, omission, improper use or failure to follow instructions by the Client or by a person for whom the Client is responsible.

Annexes – the documents supplementing this contract, including the commercial annexes, the annex on additional fees and any other information communicated to the Client.

BLUE TECHNOLOGY/BLUE – a company registered in Romania, with registered office at Str. Daniel Danielopolu 30-32 One Herastrau Office, Floor 4, Sector 1, Bucharest, registered with the Trade Registry under no. J2023007608406, Tax ID (CUI) RO48032198, legally represented by Mr. Andrei Stancu – General Manager

Preamble:

These conditions are mandatory and must be complied with in order to rent a car from BLUE, whether by Romanian or foreign natural/legal persons.

These conditions govern your access to and use of Blue's booking channels for a car. You must carefully read and agree to the Terms & Conditions before accessing and using the app. Your agreement to comply with these Terms and Conditions constitutes the formation of a contractual relationship between you and Blue Technology. If you do not agree with these Terms and Conditions, you may not access or use Blue's booking channels.

Accessing the app, registering a user/client account, or placing a booking means full and unconditional acceptance of these Terms and Conditions.

This document sets out the contractual conditions applicable to all bookings, regardless of the booking channel used.

If any of these Terms and Conditions are breached, we reserve the right to suspend your use of the app or to delete your account at any time.

Acceptance of the Terms and Conditions by electronic means (checkbox in the app / clicking the acceptance button) constitutes valid consent and produces the same legal effects as a handwritten signature, constituting an electronic signature in accordance with the eIDAS Regulation and Law no. 214/2024.

2. Object of the contract

2.1. BLUE grants the Client, for the duration of the confirmed booking and under the conditions of this contract, a temporary, limited and revocable right of use over the booked vehicle.

2.2. The Client does not acquire any right of ownership, retention or disposal over the vehicle.

2.3. The vehicle may be used exclusively under the conditions, for the purposes and within the limits set out in this contract.

3. Contractual documents and their order

3.1. The contractual relationship between the parties is governed by the following documents, in this order:

• a) the confirmed booking;
• b) these Terms and Conditions;
• c) the handover-return form or its digital equivalent;
• d) the applicable annexes;
• e) the invoice(s) issued by BLUE;
• f) the photographs and recordings made at handover and at return.

3.2. In case of inconsistency, the specific provisions of the confirmed booking and of the handover-return form prevail over the general provisions, to the extent the derogation is express.

4. Eligibility conditions for renting

4.1. The vehicle may be rented only by persons who:

• a) hold a valid driving licence, appropriate to the vehicle's category;
• b) meet the minimum age and experience conditions set by BLUE;
• c) present valid identity documents;
• d) provide a valid card accepted by BLUE for blocking the deposit, if requested;
• e) are not under the influence of alcohol, drugs, medication incompatible with driving, or in a state that reduces their ability to drive safely.

4.2. For documents issued in states using an alphabet other than Latin, or in other situations determined by BLUE, an international driving permit may be required.

4.3. BLUE has the right to refuse to conclude or perform the booking if:

• a) the documents presented are invalid, non-compliant, or there is reasonable suspicion regarding their authenticity;
• b) the information provided is incomplete or untrue;
• c) the Client or the authorized driver does not meet the minimum eligibility criteria;
• d) the deposit cannot be blocked or collected;
• e) there is a reasonable risk of improper use of the vehicle.

4.4. Refusal to hand over the vehicle in the situations above does not give rise to BLUE's liability for indirect costs, lost benefits or other damages claimed by the Client.

5. Booking, payment and deposit

5.1. A booking may be made through the app, website, by phone, by e-mail, through partners or through other channels approved by BLUE.

5.2. At the time of booking, BLUE may block or collect:

• a) the value of the rental;
• b) the deposit for the booked class;
• c) any optional services or fees communicated prior to confirmation of the booking.

5.3. Upon return of the vehicle, BLUE will calculate the final value of the services used and of the amounts owed by the Client under this contract.

5.4. The deposit may be used to cover:

• a) damage caused to the vehicle;
• b) direct related costs of the incident;
• c) missing fuel or energy at return;
• d) administrative fees expressly provided for;
• e) other contractual obligations of the Client.

5.5. The deposit does not, in all cases, represent the maximum limit of the Client's liability. The exceptions are those expressly set out in Articles 13 and 14.

6. Handover and collection of the vehicle

6.1. Handover and return take place at the location, date and time confirmed by BLUE.

6.2. If handover or return takes place in the presence of a BLUE representative, the condition of the vehicle is recorded in the handover-return form.

6.3. If handover or return takes place self-service, the Client is required to follow exactly the steps in the app, including:

• a) taking all photographs requested;
• b) visually checking the exterior and interior;
• c) confirming the fuel or charge level;
• d) confirming the presence of keys, documents and accessories;
• e) completing all digital handover or return steps.

6.4. In the absence of immediate notice of any discrepancies, the vehicle is deemed to have been collected in the condition resulting from the handover-return form, photographs and existing digital records.

6.5. The Client is required to check, upon collection:

• a) the exterior and interior condition of the vehicle;
• b) the fuel or charge level;
• c) the presence of keys, documents and accessories;
• d) any warning messages displayed on the dashboard;
• e) the general visible functionality of the vehicle.

6.6. Any observation regarding the condition of the vehicle must be reported immediately, before putting it into circulation.

7. Information regarding safety systems and use of the vehicle

7.1. The Client and any authorized driver understand and accept that the vehicle may be equipped, depending on make, model and features, with assistance and safety systems, including, without limitation:

• a) ABS, ESP, ASR, traction and stability control;
• b) airbags and pretensioning systems;
• c) parking sensors and cameras;
• d) cruise control and adaptive cruise control;
• e) automatic emergency braking systems;
• f) lane keeping, lane departure warning or lane change assistance systems;
• g) tire pressure monitoring systems;
• h) traffic sign recognition systems;
• i) electronic power or speed limiters;
• j) battery monitoring and management systems, in the case of electric vehicles;
• k) connectivity, location, telematics and remote diagnostics systems.

7.2. These systems have a purely assistive role and do not replace:

• a) the driver's attention;
• b) the obligation to adapt speed to road conditions;
• c) the obligation to comply with traffic rules;
• d) the obligation to maintain constant control over the vehicle.

7.3. The Client understands that electronic systems may have operating limitations and that their performance may be affected by weather conditions, dirt, damaged road surfaces, insufficient markings, obstacles, traffic or other objective circumstances.

7.4. The display or non-display of a dashboard warning does not exempt the Client from the obligation to stop using the vehicle and to seek assistance if the Client notices abnormal noises, vibrations, a burning smell, leaks, decreased performance, loss of tire pressure, impacts to the underside, or any other sign of damage.

7.5. It is prohibited to:

• a) deactivate, tamper with, disable or conceal the safety systems;
• b) cover the cameras, sensors or monitoring elements;
• c) fit accessories, mounts, films or other objects that affect the operation of the safety systems;
• d) use the vehicle contrary to the manufacturer's instructions or those communicated by BLUE.

7.6. In the case of electric vehicles, the Client has the specific obligation:

• a) to follow the charging instructions;
• b) to use only compatible methods and accessories;
• c) not to force the connection or disconnection of cables;
• d) not to continue driving if there are critical warnings regarding the battery, propulsion system or temperature;
• e) to avoid impacts to the underside of the vehicle, which may affect the battery and related systems.

8. BLUE's obligations

8.1. BLUE is required:

• a) to make available to the Client the booked vehicle or an equivalent vehicle, if this has been communicated;
• b) to hand over the vehicle in a suitable condition of operation and use, taking normal wear into account;
• c) to make available the vehicle's mandatory documents, in accordance with the law and the applicable operational flow;
• d) to process the return and the deposit within a reasonable time after completion of the checks.

8.2. BLUE organizes roadside assistance and, if necessary, platform/flatbed transport of the vehicle in all situations where the vehicle can no longer be used safely.

8.3. In the case of a technical fault not attributable to the Client, the cost of the platform and of transporting the vehicle is borne by BLUE.

8.4. Where the incident is attributable to the Client, BLUE organizes the platform, but the cost of transport and of any related services is borne by the Client.

8.5. BLUE is not obliged to provide a replacement car. If BLUE nevertheless decides to offer a replacement car, this constitutes a commercial goodwill gesture, not a contractual obligation.

8.6. BLUE is not responsible for:

• a) indirect losses, lost profit, lost opportunities or replacement costs;
• b) delays or the impossibility of using the vehicle caused by traffic, weather conditions, traffic restrictions, acts of the authorities, accidents, acts of third parties or other situations beyond its reasonable control;
• c) items left in the vehicle and not identified at handover.

9. General obligations of the Client

9.1. The Client undertakes:

• a) to use the vehicle with care, diligence and good faith;
• b) to comply with road traffic legislation and all applicable rules;
• c) to allow the vehicle to be driven only by drivers authorized by BLUE;
• d) to keep the vehicle in suitable condition for use throughout the rental period;
• e) not to carry out and not to allow technical or cosmetic interventions without BLUE's written consent;
• f) to inform BLUE immediately of any incident, damage, error message, fault, abnormal vehicle behavior or impossibility of use;
• g) to allow, at BLUE's request, inspection of the vehicle and to communicate its location;
• h) to return the vehicle in the same condition in which it was collected, except for normal wear.

9.2. The Client is liable for the acts of all persons to whom the Client has allowed, directly or indirectly, access to the vehicle, keys, documents or accessories.

10. Prohibited uses and improper use

10.1. It is strictly forbidden to use the vehicle:

• a) on unpaved, unsurfaced, forestry, agricultural or construction site roads, roads closed to public traffic, or roads unsuitable for the vehicle;
• b) outside paved road surfaces;
• c) for taxi services, ride-hailing, paid transport, driving school, towing, pushing, competitions, testing, training, demonstrations, illegal activities, or the transport of dangerous substances;
• d) by an unauthorized person, without a valid licence, or under the influence of alcohol, drugs or other substances incompatible with driving;
• e) exceeding the maximum transport capacity or permitted load;
• f) disregarding dashboard warnings or BLUE's instructions;
• g) in any manner that causes or may cause improper use, abnormal wear or damage.

10.2. The following constitute improper use, without limitation:

• a) hitting curbs, ramps, speed bumps, potholes, uneven surfaces or other obstacles;
• b) driving up or down curbs;
• c) driving at a speed unsuited to the condition of the road surface;
• d) continuing to drive after damage occurs, or after a dashboard warning light, abnormal noise or vibration appears;
• e) refueling with fuel other than that indicated by the manufacturer;
• f) improper use of the transmission, brakes, steering or charging system;
• g) failing to secure the vehicle and leaving it in conditions that facilitate theft, vandalism or damage;
• h) draining the battery as a result of improper use or failure to follow the instructions communicated.

11. Fuel, charging, cables, cleanliness and interior

11.1. The Client is required to return the vehicle with the same fuel or charge level as at collection, according to the handover records.

11.2. In the case of missing fuel or energy at return, the Client owes:

• a) the value of the missing fuel or energy;
• b) the refueling/charging administrative fee provided for in the Annex on additional fees.

11.3. For electric vehicles, the Client is required to bear the costs of charging carried out during the rental period, including those recorded after return, if they relate to use during the contractual period.

11.4. Incorrect refueling or improper charging gives rise to the Client's liability under this contract.

11.5. Smoking in BLUE vehicles is prohibited.

11.6. Pets may be transported only in suitable, enclosed and secure carriers, so as not to cause soiling, damage or safety risks.

11.7. If, at return, the vehicle requires cleaning beyond the usual standard, deodorizing, special sanitation, removal of animal hair, removal of smoke residue, or any other additional intervention, the Client owes the associated costs and, as applicable, the administrative fees provided for in this document.

11.8. Damage to the cabin, including excessive soiling, staining, burns, tears, punctures, scratches or other damage to seats, upholstery, trim, headliner, trunk and other interior elements, is borne by the Client in accordance with this contract.

12. Principles of the Client's liability for damage

12.1. The Client is liable for any damage, deterioration, shortage, loss or cost arising or found during the rental period and up to the effective completion of the return, including for:

• a) damage caused by the Client's direct or indirect fault;
• b) damage with an unknown perpetrator;
• c) vandalism, if the vehicle was left unsecured or not properly reported;
• d) hitting animals;
• e) damage found at return and not recorded at handover;
• f) aggravation of damage by continuing to use the vehicle after obvious signs of damage appear.

12.2. The amount owed by the Client for damage caused to the vehicle is determined exclusively:

• a) based on the estimate issued by an authorized service center, for repair or replacement costs; and/or
• b) based on supporting documents, for related costs directly generated by the incident, such as assessment, diagnostics, platform/flatbed transport, towing, handling, standing time, storage or immobilization.

12.3. For damage caused to the vehicle, the Client owes the amount resulting from the documents provided for in Article 12.2, up to the amount of the deposit constituted for that booking, except for the cases expressly provided for in Articles 13 and 14.

12.4. If the value of the estimate and/or of the justified related costs is lower than the value of the deposit, BLUE will withhold only the amount actually owed.

12.5. If the value of the estimate and/or of the justified related costs exceeds the value of the deposit, the Client's liability for damage caused to the vehicle is limited to the value of the deposit, except for the amounts owed under Articles 13 and 14, as well as the separate obligations set out in Article 17.

12.6. BLUE will not unilaterally and arbitrarily determine the value of damages; this will result exclusively from the estimate of the authorized service center and from the supporting documents for related costs.

12.7. The Client confirms having been expressly informed, prior to the rental, that damage to the underside of the vehicle, as well as damage to rims and tires, is not covered by the deposit limitation and may generate costs exceeding its value.

13. Damage to the underside

13.1. Damage to the underside of the vehicle is considered improper use and gives rise to the Client's full liability.

13.2. By way of exception to Articles 12.3 and 12.5, in the case of damage to the underside, the Client owes in full the cost established according to the estimate and supporting documents, even if it exceeds the value of the deposit.

13.3. "Underside of the vehicle" means all components located below the lower level of the bodywork or exposed in the lower area of the vehicle, including, without limitation:

• a) engine undertray;
• b) gearbox undertray;
• c) differential guard;
• d) battery guard or protection;
• e) oil sump;
• f) lower protective elements and panels;
• g) front spoiler or lower lip;
• h) diffuser or lower rear bumper elements;
• i) sills and lower bodywork elements;
• j) mud flaps and lower wheel-arch protections;
• k) control arms, tie rods, ball joints, stabilizer bar, shock absorbers, springs, steering knuckles;
• l) rims, tires, wheel hubs;
• m) drive shafts, CV boots, driveshaft;
• n) exhaust pipes, catalytic converter, intermediate muffler, final muffler, heat shields, mounts;
• o) brake, fuel, cooling, air conditioning and washer lines;
• p) wiring, sensors, electrical elements and battery cooling components;
• q) side rails, cross members, subframe and jacking points.

13.4. The following are considered, without limitation, events that cause damage to the underside:

• a) hitting curbs;
• b) driving up or down curbs;
• c) driving over speed bumps, ramps, gutters, rails, manhole covers, potholes, uneven surfaces or other obstacles at an unsuitable speed;
• d) driving on roads unsuitable for the vehicle;
• e) continuing to drive after an impact, noise, vibration, leak or dashboard warning.

14. Damage to rims and tires

14.1. Damage to or destruction of the rims and/or tires is considered improper use and gives rise to the Client's full liability.

14.2. By way of exception to Articles 12.3 and 12.5, in the case of damage to the rims and/or tires, the Client owes in full the cost established according to the estimate and supporting documents, even if it exceeds the value of the deposit.

14.3. The Client is liable, without limitation, for:

• a) puncturing, cutting, bursting, deformation;
• b) scraping or hitting curbs;
• c) driving with incorrect pressure;
• d) damage caused by potholes, obstacles, unsuitable road surfaces;
• e) any use leading to abnormal wear or destruction.

15. Roadside assistance, platform transport, towing and immobilization

15.1. BLUE organizes platform/flatbed transport of the vehicle in all situations where the vehicle can no longer be used safely or for its intended purpose.

15.2. In the case of a technical fault not attributable to the Client, confirmed by BLUE or by an authorized partner/service center, the cost of the platform and of transporting the vehicle is borne by BLUE.

15.3. Where the immobilization of the vehicle is caused, directly or indirectly, by the act, fault, omission or improper use of the vehicle by the Client or by a person for whom the Client is responsible, BLUE will organize transport of the vehicle, but the cost of the platform, transport and related services will be borne by the Client.

15.4. The cost of platform transport in situations attributable to the Client is established based on supporting documents and falls under the category of related costs provided for in Article 12.2(b). In the cases set out in Articles 13 and 14, these costs may exceed the value of the deposit.

15.5. The following are considered, without limitation, situations attributable to the Client:

• a) an accident caused by the Client's fault;
• b) damage to the underside and interior of the vehicle;
• c) damage to rims or tires;
• d) a flat tire;
• e) incorrect refueling;
• f) battery drain resulting from improper use;
• g) lack of fuel or energy needed for driving;
• h) loss of keys/card;
• i) the vehicle becoming locked due to the Client's fault;
• j) continuing to drive after a dashboard warning light, abnormal noise, vibration, impact or other sign of damage appears;
• k) using the vehicle on roads not permitted or unsuitable (unpaved, unsurfaced, forestry, agricultural, construction site) or under other conditions prohibited by this contract.

15.6. BLUE's organization of the platform in situations attributable to the Client is purely operational and aimed at protecting the vehicle, and does not constitute BLUE's assumption of the transport cost.

16. Procedure in case of damage, accident, theft or incident

16.1. The Client is required to immediately notify BLUE of any:

• a) accident;
• b) damage;
• c) traffic incident;
• d) vandalism;
• e) theft or attempted theft;
• f) collision with an animal;
• g) error message or fault;
• h) new damage found during the rental period.

16.2. The Client is required to take all reasonable measures to limit the loss and to protect the vehicle, persons and property.

16.3. Depending on the nature of the incident, the Client is required:

• a) to complete the amicable accident report, if the law permits and the situation warrants it;
• b) to obtain a police report and repair authorization from the competent authorities, when the law requires it or when BLUE requests it;
• c) to obtain the documents of the other party involved, to the extent possible;
• d) to send BLUE, without delay, photographs, documents and any useful information.

16.4. For damage with an unknown perpetrator, vandalism, hit-and-run incidents in parking lots, or collision with an animal, the Client is required to obtain the documents required by law and/or requested by BLUE for assessment and repair.

16.5. The Client is required to verify the accuracy of the documents drawn up.

16.6. Failure to follow the procedure set out in this article gives rise to the Client's liability under this contract, including for any additional costs that BLUE is unable to recover due to the Client's conduct.

17. Obligations separate from vehicle damage

17.1. The following do not fall under the deposit cap for vehicle damage and are owed separately, under the conditions of this contract:

• a) fines, road tolls, bridge tolls, parking fees, airport fees and other public charges;
• b) missing fuel or energy at return;
• c) the administrative and operational fees provided for in the annex;
• d) the loss or damage of keys, documents, charging cables, accessories, license plates or other items handed over together with the vehicle;
• e) cleaning, sanitation or decontamination costs, in the cases provided for by the contract.

17.2. For the avoidance of any doubt, the vehicle's repair costs and the direct related costs of the incident are capped at the value of the deposit, except for the situations provided for in Articles 13 and 14, while the separate obligations set out in Article 17.1 are owed separately.

18. Return of the vehicle

18.1. The return is valid only after:

• a) handing over the keys and documents, if the operational flow requires it;
• b) completing all steps in the app, in the case of self-service return;
• c) carrying out or initiating the return inspection;
• d) recording the return in the handover-return form or in the applicable digital system.

18.2. The vehicle must be returned:

• a) at the approved date, time and location;
• b) with the same fuel/energy level;
• c) with all documents, keys and accessories;
• d) in suitable condition, taking normal wear into account.

18.3. If the vehicle is returned dirty, at night, outside business hours, or in weather conditions that do not allow a full inspection, BLUE has the right to carry out the inspection subsequently, and the Client's responsibility is extended until the reasonable completion of this inspection.

18.4. If the Client leaves the vehicle in a location other than the approved one, or abandons the vehicle without completing the return procedure, the Client remains responsible for all costs and risks until BLUE effectively regains possession of it.

19. Fines, public fees and costs borne by BLUE on the Client's behalf

19.1. The Client bears in full all:

• a) fines;
• b) road, bridge, parking, standing and airport fees;
• c) costs generated by traffic rule violations;
• d) costs resulting from measures taken by the authorities in connection with the vehicle during the rental.

19.2. If BLUE pays such amounts or administratively manages the situation, the Client owes:

• a) the full value of the amounts paid by BLUE;
• b) the applicable administrative fees provided for in the Annex on additional fees.

20. Use outside Romania

20.1. Use of the vehicle outside Romania is permitted only with BLUE's express prior consent.

20.2. BLUE may set additional conditions regarding:

• a) the permitted countries;
• b) the value of the deposit;
• c) the mileage limit;
• d) the required documents;
• e) assistance packages;
• f) the applicable rate.

20.3. Travel is permitted only to countries approved by BLUE.

20.4. In the event of an incident occurring outside the approved territory or in breach of the conditions imposed by BLUE, the Client is liable in accordance with this contract.

21. Extension, amendment, termination and cancellation

21.1. Extending the rental period is valid only with BLUE's express consent.

21.2. The Client must request the extension before the rental period expires.

21.3. In the absence of express approval of the extension, use of the vehicle after the confirmed period has expired constitutes unauthorized use and may result in immediate repossession of the vehicle, at the Client's expense.

21.4. BLUE may terminate or cancel the contract with immediate effect if:

• a) the Client breaches essential obligations;
• b) there is prohibited or improper use;
• c) the deposit can no longer be maintained;
• d) the Client provides false information;
• e) there are serious risks to the vehicle, third parties or BLUE's image.

21.5. Upon termination or cancellation of the contract, the Client is required to immediately return the vehicle, in accordance with BLUE's instructions.

22. Payment for services and recovery of amounts owed

22.1. The Client pays in advance or according to the booking flow:

• a) the rental fee;
• b) optional services;
• c) the fees agreed at booking;
• d) the deposit, if applicable.

22.2. Rental rates do not include, unless expressly stated otherwise:

• a) fuel/energy;
• b) road, bridge, parking and airport fees;
• c) fines;
• d) costs generated by incidents;
• e) administrative fees;
• f) repair or replacement costs.

22.3. Any amount left unpaid by the Client at the end of the rental, as well as any amount arising subsequently, may be recovered by BLUE through:

• a) full or partial retention of the deposit;
• b) charging the card made available by the Client, if the contractual flow allows it;
• c) issuing an invoice with a payment term;
• d) any other lawful means of recovery.

23. Return of the deposit

23.1. The deposit is returned or released only after:

• a) the effective return of the vehicle;
• b) completion of the inspections;
• c) determination of all amounts owed by the Client as damages, related costs and fees expressly provided for in this contract;
• d) the closure of any incidents still under clarification.

23.2. If there is reasonable suspicion of damage, shortage, additional cost or an unresolved incident, BLUE may retain the deposit in whole or in part until the situation is clarified.

23.3. If the final loss resulting from the estimate and supporting documents is less than the amount withheld, the difference is returned to the Client.

23.4. If the final loss resulting from the estimate and supporting documents is greater than the amount withheld, BLUE will retain the deposit and may recover the difference only in the cases expressly provided for in Articles 13, 14 and 17.

24. Annex on additional administrative and operational fees

24.1. In addition to the costs established according to the estimate or other supporting documents, the Client owes the following fixed fees, if the respective situations occur:

• a) a fee for handover or return outside business hours;
• b) a cancellation fee for no-show or unannounced delay;
• c) an hourly late-return fee;
• d) a relocation fee, if the return takes place at a location other than the one approved by BLUE;
• e) an administrative fee for missing fuel/energy at return;
• f) an additional standard cleaning fee;
• g) a sanitation/decontamination/special cleaning fee;
• h) an administrative fee for smoking in the vehicle;
• i) an administrative fee for fines, road tolls, bridge tolls, parking fees, airport fees or other charges paid by BLUE on behalf of or due to the fault of the Client;
• j) an administrative fee for the loss or damage of keys, documents, accessories, charging cables, license plates or other items handed over;
• k) a service fee for incorrect refueling;
• l) a fee for issuing the documents required to leave national territory, if BLUE approves such use.

24.2. The amount of these fees is the amount communicated to the Client at booking, displayed in the app, published by BLUE or stated in the applicable commercial annex.

24.3. The fees provided for in this annex are separate from the repair costs established according to the estimate and from the direct related costs of the incident.

24.4. In all cases where this contract provides for costs according to the estimate, BLUE will not charge fixed damage fees in place of the estimate, but only the actual cost resulting from the supporting documents, plus the administrative fees expressly provided for.

25. Express acceptance of the essential clauses

25.1. The Client declares having read, understood and expressly accepted this document.

25.2. The Client confirms having been expressly informed, before the rental, regarding:

• a) the fact that vehicle damage is determined according to the estimate and supporting documents;
• b) the fact that, generally, liability for vehicle damage is limited to the value of the deposit;
• c) the fact that damage to the underside and damage to rims and tires constitute exceptions to the deposit limitation and may generate costs exceeding its value;
• d) the fact that BLUE organizes the platform even in situations attributable to the Client, but the transport cost is borne by the Client when the incident is attributable to the Client.

25.3. Acceptance of this document by the Client, through signature, ticking a dedicated checkbox, electronic confirmation or any other express mechanism made available by BLUE, produces binding effects between the parties.

26. Data protection and commercial communications

26.1. Personal data is processed by BLUE for the purpose of:

• a) performing the contract;
• b) verifying eligibility;
• c) managing the booking, handover, return, damage and payments;
• d) fulfilling legal obligations;
• e) defending BLUE's rights and legitimate interests.

26.2. Marketing communications are sent only under the conditions of the law and based on a valid legal basis.

26.3. Consent for marketing must be expressed separately from acceptance of these conditions and may be withdrawn at any time.

27. Dispute resolution

27.1. Any disagreement will first be attempted to be resolved amicably.

27.2. Disputes that cannot be resolved amicably will fall within the jurisdiction of the competent courts under the law.

28. Final provisions

28.1. The invalidity of one or more clauses does not affect the validity of the remaining provisions, to the extent the contract can continue without them.

28.2. The fact that BLUE does not immediately exercise a right does not constitute a waiver of that right.

28.3. These Terms and Conditions are supplemented by the applicable legal provisions.

28.4. The Client declares having had a genuine opportunity to read and understand this document before accepting it.

28.5. The Client is responsible for keeping the confidentiality of the app's access credentials and is liable for all bookings and operations carried out through the Client's account.

28.6. The Terms and Conditions are governed by the laws in force in Romania. No provision of the Terms & Conditions limits or excludes any type of liability that cannot be lawfully limited or excluded.

28.8. BLUE may amend the Terms & Conditions from time to time. Such changes will become binding on the Client after they have been notified to you through the mobile apps and/or by e-mail. If you do not agree with such changes, you are free to close your Client account, provided all obligations have been fulfilled. The cancellation of any clauses of the Terms & Conditions does not affect the validity and enforceability of the rest of the Terms & Conditions. Any such cancelled, illegal or unenforceable clauses are deemed removed.

28.9. For any dispute, these Terms and Conditions constitute a contract and, implicitly, evidence.

Annex 1

ADDITIONAL ADMINISTRATIVE AND OPERATIONAL FEES

This annex forms an integral part of the BLUE TECHNOLOGY SRL Rental Terms and Conditions.

1. General rule

1.1. The fees provided for in this annex are administrative and operational fees, distinct from the repair costs established according to the estimate issued by an authorized service center and distinct from the related costs justified by documents.

1.2. In all cases where this contract provides for the determination of the value of damages according to the estimate, BLUE will not charge fixed damage fees in place of the estimate, but only the actual cost resulting from the estimate and from the related supporting documents, to which only the administrative fees expressly provided for in this annex may be added.

1.3. The fees provided for in this annex are owed separately from the deposit and separately from repair costs, under the conditions provided for in the contract.

1.4. To the extent a given situation generates both actual costs and an administrative fee, the Client owes both the justified actual cost and the applicable administrative fee, if expressly provided for in this annex.

2. Fee for handover or return outside business hours

2.1. For handover or return of the vehicle outside the business hours communicated by BLUE, at the Client's request and with BLUE's consent, a fee of EUR 20 / operation is charged.

2.2. The fee applies separately for each handover and/or return operation carried out outside business hours.

2.3. If both handover and return are carried out outside business hours, the fee is cumulative.

3. Cancellation fee for no-show or unannounced delay

3.1. If the Client does not show up to collect the vehicle at the confirmed date and time, or is more than 3 hours late without prior notice to BLUE, BLUE has the right to consider the booking cancelled.

3.2. In this situation, a cancellation fee equal to the value of one day's rental, according to the class of the booked vehicle, is charged.

4. Late-return fee

4.1. If the vehicle is returned after the confirmed time, without BLUE's prior approval to extend the rental period, a fee of EUR 10 / hour of delay is charged.

4.2. The fee is calculated for each hour begun.

4.3. Application of this fee does not exclude BLUE's right to claim other amounts owed under the contract, if the delay has generated separate additional costs.

5. Relocation fee

5.1. If the Client requests, and BLUE approves, the return of the vehicle to a location other than the one initially agreed, a relocation fee is charged.

5.2. If the Client leaves the vehicle in a location other than the one approved by BLUE, without its prior consent, a relocation fee of EUR 1 + VAT / km is charged, but not less than EUR 50 + VAT.

5.3. The relocation fee is separate from any other additional costs generated by recovering the vehicle.

6. Administrative fee for missing fuel or energy at return

6.1. If the vehicle is returned with a fuel or energy level lower than that recorded at handover, the Client owes:

• a) the value of the missing fuel or energy; and
• b) an administrative fee of EUR 50.

6.2. For electric vehicles, the costs of charging carried out during the rental period, including those recorded after return but relating to the rental period, are borne by the Client.

7. Additional standard cleaning fee

7.1. If the vehicle is returned in a state of dirtiness exceeding the usual level resulting from normal use, BLUE may charge an additional standard cleaning fee of EUR 20.

7.2. This fee applies when the vehicle requires washing or cleaning beyond the standard procedure for a normal return.

8. Sanitation / decontamination / special cleaning fee

8.1. If the vehicle requires special cleaning, sanitation or decontamination operations, BLUE may charge a fee of EUR 50, to which the actual justified costs of the services performed may be added.

8.2. The fee applies, without limitation, to the following situations:

• a) persistent smell of smoke;
• b) excessive animal hair;
• c) persistent stains;
• d) strong odors;
• e) excessive soiling of the interior;
• f) other situations requiring special sanitation operations.

9. Administrative fee for smoking in the vehicle

9.1. Smoking in BLUE vehicles is prohibited.

9.2. In the event of non-compliance with this prohibition, the Client owes:

• a) an administrative fee of EUR 50; and
• b) the actual cost of the services required for cleaning, deodorizing, sanitizing or remedying the damage caused.

10. Administrative fee for fines, road tolls, bridge tolls, parking fees, airport fees and other public charges

10.1. If BLUE pays, on behalf of the Client or due to the Client's fault, fines, road tolls, bridge tolls, parking fees, airport fees or other public charges arising during the rental period, the Client owes:

• a) the full value of the amount paid by BLUE; and
• b) an administrative fee of EUR 50 / event.

10.2. The administrative fee covers the processing, identification, communication and administrative management costs of each event.

11. Administrative fee for loss or damage of keys, documents, accessories, charging cables, license plates or other items handed over

11.1. In the event of the loss or damage of keys, card, documents, accessories, charging cables, license plates or other items handed over together with the vehicle, the Client owes:

• a) an administrative fee of EUR 50; and
• b) the actual cost of replacement, repair or reissuance.

11.2. If the loss or damage generates other justified costs, these are borne separately by the Client.

12. Service fee for incorrect refueling

12.1. In the event the vehicle is refueled with fuel other than that indicated by the manufacturer, or improper charging producing remediation costs, the Client owes:

• a) a service fee of EUR 50;
• b) the actual costs of transport, diagnostics, remediation, repair, immobilization and any other justified costs generated by the incident.

12.2. This fee is separate from the costs resulting from the repair estimate.

13. Fee for issuing documents required to leave national territory

13.1. If BLUE approves use of the vehicle outside Romania and it is necessary to issue the related documents, a fee of EUR 50 is charged.

13.2. This fee is separate from any additional deposit, special rate or other conditions set by BLUE for use outside national territory.

14. Method of charging fees

14.1. The fees provided for in this annex may be:

• a) withheld from the deposit, under the conditions of the contract;
• b) collected directly;
• c) invoiced separately to the Client;
• d) charged through the payment method made available by the Client, under the conditions of the contract.

14.2. If the value of the fees exceeds the available deposit, the Client owes the difference.

15. Acceptance of the annex

15.1. The Client declares having read, understood and accepted this annex as an integral part of the Rental Terms and Conditions.

15.2. The Client confirms having been clearly and previously informed of the existence of the administrative and operational fees provided for in this annex.

Annex 2

INFORMATION REGARDING SAFETY SYSTEMS AND USE OF THE VEHICLE

This annex forms an integral part of the BLUE TECHNOLOGY SRL Rental Terms and Conditions.

1. Purpose of the annex

1.1. This annex is intended to inform the Client and any authorized driver regarding:

• the correct way to use the vehicle;
• the operation and limitations of the safety and assistance systems;
• the obligations regarding the safe operation of the vehicle.

1.2. Acceptance of the Terms and Conditions implies full acceptance of this annex.

2. Safety and assistance systems

2.1. Vehicles made available by BLUE may be equipped, depending on model and configuration, with safety and assistance systems, including, without limitation:

• anti-lock braking system (ABS);
• electronic stability control (ESP);
• traction control;
• airbags;
• parking sensors and cameras;
• cruise control / adaptive cruise control;
• automatic emergency braking systems;
• lane keeping systems;
• collision warning systems;
• tire pressure monitoring systems;
• traffic sign recognition systems;
• battery monitoring and management systems (for electric vehicles);
• telematics and remote diagnostics systems.

2.2. These systems have a purely assistive role and do not replace human driving.

3. Limitations of the safety systems

3.1. The Client understands and accepts that the safety systems:

• may have technical limitations;
• may function partially or intermittently;
• may not detect all traffic situations.

3.2. Their operation may be affected by:

• weather conditions (rain, snow, fog);
• dirt, mud, ice;
• damaged road surfaces;
• unclear road markings;
• insufficient or excessive light;
• traffic or obstacles.

3.3. The absence of a warning from the systems does not mean the absence of risk.

4. RESPONSIBILITY FOR DRIVING THE VEHICLE (ESSENTIAL CLAUSE)

4.1. The Client and any authorized driver expressly understand and accept that the vehicle does not drive itself autonomously.

4.2. Full responsibility for driving the vehicle belongs exclusively to the driver, in all situations.

4.3. The vehicle:

• does not make decisions independently;
• does not replace the driver;
• does not remove the obligation to drive preventively and responsibly.

4.4. Assistance systems:

• do not transfer responsibility to the vehicle;
• do not reduce the driver's liability;
• do not exempt the driver from legal obligations.

4.5. The driver has a continuous obligation:

• to pay attention to traffic;
• to maintain full control of the vehicle;
• to intervene immediately in any situation;
• not to rely exclusively on the assistance systems.

4.6. Use of assistance functions (including cruise control, lane keeping systems, automatic braking or other similar functionality):

• is done at the driver's own risk;
• does not transfer responsibility to BLUE or to the vehicle.

4.7. The Client confirms that:

• the Client has understood that the vehicle is an assisted, not an autonomous, means of transport;
• responsibility for driving cannot be transferred to the vehicle's systems;
• any incident or damage occurring during use is attributable to the driver, under the conditions of the contract.

5. Obligation of responsible use

5.1. The Client and the authorized driver are required:

• to drive preventively;
• to adapt speed to road conditions;
• to comply with traffic legislation;
• to use the vehicle for its intended purpose.

6. Obligation to stop and notify

6.1. The Client is required to immediately stop the vehicle and contact BLUE if the Client notices:

• abnormal noises;
• vibrations;
• a burning smell;
• leaks;
• illuminated warning lights;
• loss of power;
• an impact or collision (including to the underside).

6.2. Continuing to use the vehicle in these conditions may lead to:

• aggravation of the damage;
• full liability of the Client.

7. Use of electric vehicles (if applicable)

7.1. The Client is required:

• to use only compatible charging methods;
• to follow the operating instructions;
• not to force cables or equipment.

7.2. It is prohibited:

• to continue using the vehicle in the event of critical battery warnings;
• to use the vehicle in conditions that may affect the electrical systems (including impacts to the underside).

8. Prohibitions regarding the vehicle's systems

8.1. It is strictly forbidden to:

• deactivate or modify the safety systems;
• intervene on technical components;
• fit equipment that affects the sensors or cameras;
• use the vehicle for purposes other than those permitted.

9. Liability of the Client

9.1. The Client is fully responsible for the manner in which the vehicle is used.

9.2. The safety systems do not reduce or limit the Client's liability.

10. Acceptance of the annex

10.1. The Client declares that they have:

• read;
• understood;
• accepted this annex.

10.2. The Client confirms having been clearly informed that:

• the vehicle does not drive itself autonomously;
• responsibility for driving belongs exclusively to the driver.